Shipping & Delivery
We offer Free Ground Shipping within Switzerland on orders over SFr. 100.--. For orders under Sfr. 100.--, we charge a flat shipping fee of Sfr. 9.--. Delivery of item (s) can take from 1-5 business days. Orders received over the weekend, holidays or after 14 pm on regular business days will ship the following business days.
We currently not sell outside Switzerland. When an international order is placed by mistake or fraud transaction, fees may be applied to the refund.
All goods supplied by Player One are from official sources and are covered by the normal manufacturer's warranty.
Returns & Refund Policy
We understand that sometimes people change their mind. When you shop with us, we want you to be completely satisfied.
Player One is happy to accept returns of unused, unwearied, undamaged and unopened merchandise purchased from our website within ten (10) days of purchase and you will responsible for paying for you own shipping costs for returning your item. A refund will be issued to your original form of payment. If any item is returned whose original purchase was made with free shipping, Sfr. 10.-- will be deducted from refunded amount to cover the cost of original shipment plus additional charges. Please allow 4-5 business days for when it is delivered at our warehouse for your return/exchange to be processed. Any item that is returned more than 10 days after delivery will not be refunded nor exchanged.
To return your product, you should mail your unused item in the original box including a copy of your original online receipt to: Grossi Sport SA - Via Codeborgo 5, 6500 Bellinzona (TI), Switzerland.
To exchange for another color or size, simply do a return within 10 days of purchase of the unopened merchandise and place an order for a new one. Unless Player One mistakenly sent you the wrong merchandise, when exchanging merchandise with Player One, you are solely responsible for any and all shipping costs and/or customs brokerage fees associated with your exchange. If you are shipping an item over Sfr. 100.--, you should consider to purchase a shipping insurance. We don't guarantee that we will receive your returned item.